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Practice

Refugee, protection and humanitarian visas

Protection claims are decided on evidence and credibility. We prepare them carefully, in your language, and see them through review if the first decision is wrong.

Australia

A protection visa is granted to people who face persecution or serious harm in their home country and cannot safely return. The application is technical — the definition of a refugee, complementary protection, the evidence of conditions in the home country — and the interview is where most cases are won or lost.

We prepare the statement and supporting evidence with you, attend the interview, and if the application is refused we act in the Tribunal and, where there is legal error, in the Federal courts. We also advise on offshore humanitarian visas for family members overseas.

Who this is for

  • People in Australia who cannot safely return home
  • Family members proposing relatives for humanitarian visas
  • Community organisations and referrers
  • Applicants refused at first instance

What we do

  • Onshore protection visa applications and statements of claim
  • Country-condition and expert evidence
  • Interview preparation and attendance
  • Review of refusals at the Administrative Review Tribunal
  • Judicial review of Tribunal decisions
  • Offshore humanitarian visa applications and proposals
  • Bridging visas, work rights and detention matters while a claim is pending

How it works

Confidential consultation

We hear the account in your language, explain the legal test and the process, and assess the claim.

Statement and evidence

A detailed, consistent statement supported by documents and country evidence is prepared and lodged.

Interview and decision

We prepare you for the interview, attend it, and act on review if the decision is adverse.

Questions

Is the interview confidential?

Yes. Protection claims are handled confidentially by the department and by us; details are not shared with your home country.

What if I entered without a visa or my visa expired?

Contact us before doing anything else. Options exist but they depend on timing and the bars that may apply.

Can I work while my claim is decided?

A bridging visa, often with work rights, usually applies while a valid application is pending. We confirm your position.

Talk to us about refugee & humanitarian visas.

A short message with the countries involved is enough to start. We reply within one business day.