Privacy Policy

Zeolla Law, a legal practice based in Queensland, Australia, is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, hold, use, and disclose personal information.

1. Kinds of Personal Information Collected and Held

We collect and hold various types of personal information necessary for providing legal services, including:

• Contact details (e.g., name, address, phone number, email).
• Identification information (e.g., date of birth, driver's licence details).
• Employment or financial information (e.g., income, assets, employment history).
• Sensitive information, where relevant to legal matters (e.g., health information, racial or ethnic origin, criminal records, religious beliefs, or political opinions), only with consent or as permitted by law.

2. How Personal Information is Collected and Held

Personal information is primarily collected directly from you during consultations, via forms on our Website, emails, phone calls, or referrals. In some cases, we may collect information from third parties, such as courts, government agencies, or other professionals, with your consent or as required by law.

We hold personal information securely in electronic and physical formats, using measures such as encryption, access controls, firewalls, and secure storage facilities to protect against unauthorised access, loss, or misuse. Data may be stored on servers located in Australia or, where necessary, with secure third-party providers.

3. Purposes for Collection, Holding, Use, and Disclosure

Personal information is collected, held, used, and disclosed for purposes directly related to providing legal services, including:

• Assessing and advising on legal matters.
• Communicating with you, billing, and managing client relationships.
• Complying with legal obligations (e.g., anti-money laundering requirements).
• Internal administrative purposes, such as auditing or quality assurance.

Disclosures may occur to:

• Third parties involved in your matter (e.g., barristers, experts, courts, or government bodies).
• Service providers (e.g., IT support, cloud storage providers) bound by confidentiality.
• Related entities or, where your matter involves international elements, overseas recipients — for example in New Zealand, Portugal, Brazil or other countries relevant to your matter.

We do not disclose personal information for unrelated purposes without consent, unless required or authorised by law.

4. Access and Correction of Personal Information

You have the right to request access to or correction of your personal information held by us. To do so, contact our Privacy Officer at contact@zeollalaw.com or +61 1300 682 007. We will respond within a reasonable period (typically 30 days) and provide access free of charge, subject to exceptions under the APPs (e.g., if access would pose a serious threat to safety or impact the privacy of others). If correction is requested, we will take reasonable steps to update inaccurate information.

5. Complaints About Privacy Breaches

If you believe we have breached the APPs or a binding APP code, you may lodge a complaint in writing to our Privacy Officer at contact@zeollalaw.com. We will investigate and respond within 30 days. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or via their hotline (1300 363 992). We are not bound by any external dispute resolution scheme beyond the OAIC.

6. Overseas Disclosures

We may disclose personal information to overseas recipients if required for your legal matter (e.g., international litigation). If practicable, we will specify the countries involved. We take reasonable steps to ensure overseas recipients comply with the APPs or equivalent standards.

7. Additional Information

• You may interact with us anonymously or using a pseudonym where practicable (e.g., for general inquiries).
• We retain personal information for as long as necessary for the purposes outlined or as required by law, after which it is securely destroyed.
• This Privacy Policy is reviewed annually and updated as needed. Changes will be posted on our Website.
• For matters involving vulnerable individuals, additional safeguards may apply.

For further details, contact our Privacy Officer at contact@zeollalaw.com.

Website enquiry forms

Enquiries sent through the forms on this Website are delivered to Zeolla Law by our website hosting provider and stored only for the purpose of responding to you.